Refund policy

Last updated: September 8, 2026

 

Because of the nature of sealed product, all sales are final once your order ships. Booster packs, boxes, and all factory-sealed items can't be resold once the seal is broken and authenticity can no longer be verified. For this reason, we are unable to accept returns or exchanges for buyer's remorse, opened product, or a lower price found elsewhere.

 

Damaged, defective, or incorrect orders

We stand behind what we ship. If your order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with your order number and photos of the item and its packaging. We'll make it right with a replacement or a full refund, and we'll cover return shipping when the mistake is on our end.

 

Order changes and cancellations

Orders can be canceled or changed only before they ship. Once a tracking number has been generated, we're unable to modify or cancel the order.

 

Refunds

Approved refunds are issued to your original payment method and typically post within 5-7 business days.

 

Questions about an order? Reach out through our Support page at rarecandytradingfirm.com/pages/contact and we'll get back to you.